SHIPPING & RETURNS POLICY

Website: www.cerebral-link.com
Operated by: Cerebral Publication Private Limited
Last Updated: August 2026

This Shipping & Returns Policy applies to physical books, author copies, certificates, printed materials, and other eligible products ordered through Cerebral Link.

1. Order Processing

Orders for physical products are processed after successful payment and confirmation of the order.

For customized books, author copies, certificates, or print-on-demand products, processing time may vary depending on printing, binding, customization, and production requirements.

2. Shipping

Products may be shipped through India Post, Speed Post, courier companies, or other logistics partners selected by Cerebral Link.

Customers must provide a complete and accurate shipping address, postal code, mobile number, and recipient details.

Cerebral Link will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

3. Estimated Delivery

Standard delivery within India generally takes approximately 7–15 business days after dispatch. Certain customized or print-on-demand products may require additional production time before dispatch.

Delivery timelines are estimates and may be affected by courier delays, holidays, weather conditions, remote locations, or circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, where applicable, will be communicated during checkout, through an invoice, quotation, or order confirmation.

Additional charges may apply for international shipping, expedited delivery, remote locations, or additional author copies.

5. Digital Products and Services

Digital products and services, including e-books, digital certificates, DOI-related services, manuscript processing, editing, formatting, chapter publication, and other electronic publishing services, do not require physical shipping.

Digital materials may be delivered through email, download link, user account, publication webpage, or another electronic method.

6. Returns

Because many Cerebral Link products are printed on demand, customized, personalized, or produced specifically for an author/customer, returns are generally not accepted for change of mind or after successful delivery of the correct product.

A return or replacement request may be considered where:

An incorrect product was delivered;
The product arrived materially damaged;
There is a significant printing or manufacturing defect; or
The received product materially differs from the confirmed order.

7. Damaged or Incorrect Products

Customers should contact Cerebral Link as soon as reasonably possible after delivery if they receive a damaged, defective, or incorrect product.

Photographs or videos of the product, packaging, shipping label, and proof of purchase may be requested to verify the claim.

After verification, Cerebral Link may provide an appropriate replacement, correction, or refund, depending on the circumstances and applicable law.

8. Non-Returnable Items

Unless defective, incorrectly supplied, or otherwise required by applicable law, the following are generally non-returnable:

Customized or personalized books;
Print-on-demand books;
Author copies specifically printed for an order;
Personalized certificates;
Downloadable or digitally delivered products;
Completed editing, formatting, writing, or publishing services;
DOI or other third-party services already processed.

9. Refunds

Where a refund is approved, it will ordinarily be processed through the original payment method, where technically possible.

Applicable deductions may be made for services already completed, third-party costs, payment processing charges, or other non-recoverable expenses to the extent permitted by applicable law.

The time required for the refunded amount to appear in the customer's account may depend on the bank, card issuer, UPI provider, or payment gateway.

10. Failed or Returned Delivery

If an order is returned because of an incorrect address, recipient unavailability, refusal to accept delivery, or other customer-related reason, additional shipping charges may apply for re-dispatch.

11. International Shipping

International shipping may be available for selected products. Customers are responsible for any applicable customs duties, import taxes, local charges, or regulatory requirements imposed by the destination country unless otherwise expressly stated.

International delivery times may vary considerably.

12. Cancellation

Cancellation requests should be submitted before printing, customization, publication, or dispatch begins.

Once a customized product has entered production or a publishing/digital service has commenced, cancellation or a full refund may not be available.

13. Contact Us

For shipping, delivery, return, replacement, or refund-related queries, please contact Cerebral Link using the official contact details available on:

Website: www.cerebral-link.com

Please provide your name, order/payment details, product or service name, and reason for the request so that the matter can be reviewed efficiently.

Cerebral Publication Private Limited reserves the right to update this Shipping & Returns Policy from time to time, subject to applicable Indian laws and consumer-protection requirements.